Frequently Asked Questions (FAQ) – LUXIO:
- How do I place an order?
- Ordering from LUXIO is easy! Simply visit our website at luxio.com.bd, browse through our products, select the items you wish to purchase, and proceed to checkout. Follow the prompts to enter your delivery and payment information, and your order will be placed.
- What payment methods do you accept?
- Currently, we accept Cash on Delivery (COD) as our primary payment method. You can pay for your order with cash when it is delivered to you. We are working to introduce more payment options in the future.
- How can I track my order?
- Once your order has been placed and confirmed, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on our website or contact our customer support team for assistance.
- What is your return policy?
- If you receive a damaged, defective, incorrect, or incomplete product, please initiate a return request within 7 days from the date of delivery. You can do this through our website or by contacting our customer support team. For more details, refer to our Refund and Return Policy.
- Do you offer international shipping?
- At the moment, we only offer shipping within Bangladesh. However, we are exploring options to expand our shipping services to international destinations in the future.
- How can I contact customer support?
- You can reach our customer support team by emailing us at support@luxio.com.bd or luxiobd@gmail.com. We are available to assist you with any questions, concerns, or inquiries you may have regarding your orders, products, or any other related matters.
- Are your products genuine/authentic?
- Yes, at LUXIO, we take pride in offering genuine and authentic products. We source our products from trusted suppliers and manufacturers to ensure the highest quality for our customers.
- Can I cancel my order?
- Orders can be canceled before they are processed for shipment. If you wish to cancel your order, please contact our customer support team as soon as possible with your order details, and we will assist you accordingly.
- Do you offer wholesale or bulk purchasing?
- Yes, we offer wholesale and bulk purchasing options for certain products. If you are interested in making a large order, please reach out to our customer support team for further assistance and pricing details.
- Do you have a physical store?
- Currently, we operate exclusively as an online store through our website. However, we may consider opening physical stores in the future. Stay tuned for any updates on our expansion plans.
If you have any other questions or inquiries not addressed here, please don’t hesitate to contact us. We’re here to help!