Return & Refund Policy

If you receive a damaged, defective, incorrect, or incomplete product upon delivery, please contact us via Our LUXIO page or phone number within 7 days from the delivery date to initiate a return request.

Alternatively, if the product doesn’t match the picture or our description, you can refund it directly to the delivery person.

If you decide not to receive the product, you can return it by paying a delivery charge of 60 taka within Dhaka or 120 taka outside Dhaka.

For any further assistance or inquiries, feel free to reach out to us at support@luxio.com.bd or luxiobd@gmail.com.

Thank you for choosing LUXIO.